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Talent catalogue — BPO & Administrative Support from Madagascar

BPO & Administrative Support — Senior profiles managed in Madagascar

Aurysse places rigorous Malagasy administrative and BPO profiles for your back-office, order management, customer support and data entry needs. Bilingual, meticulous, managed daily — they handle operations so you can focus on growth.

from €408 excl. VAT/monthBook a call
bpo
Junior

Customer Support Agent / Call Centre

French-speaking support agents trained in customer relationship management — inbound calls, tickets, chat and email. Deployable as a team of 5 to 50+ agents depending on volume, with guaranteed SLA and on-site supervision.

Typical missions

  • Inbound and outbound call handling
  • Ticket management via Zendesk / Freshdesk
  • Customer support via chat and email
  • L1/L2 incident escalation and follow-up

Key skills

ZendeskFreshdeskIntercomNative FrenchProfessional English
Estimated budget / month
from €500 / month / agent
bpo
Junior

Back-Office Operator / Data Entry

Profiles specialised in high-operational-value repetitive tasks — data entry, verification, processing and database updates. Immediate scalability for activity peaks, with no fixed overhead.

Typical missions

  • Data entry and control (CRM, ERP, spreadsheets)
  • Email inbox processing and sorting
  • Product catalogue and customer database updates
  • Document scanning and indexing

Key skills

ExcelGoogle SheetsSalesforceHubSpotData processing
Estimated budget / month
from €450 / month / agent
bpo
Senior

BPO Supervisor / Team Lead

Experienced team lead to autonomously run support teams of 5 to 20 agents — reporting, quality control, training and escalation. Bilingual profile able to bridge the field team and the end client.

Typical missions

  • Daily coordination and management of the agent team
  • Weekly KPI reporting (FCR, CSAT, AHT)
  • Interaction quality control and call monitoring
  • Training and upskilling of new agents

Key skills

Team managementKPI reportingZendeskQA supportFrench / English
Estimated budget / month
from €800 / month

Example missions

  • Order management, invoicing and ADV administration
  • Customer support via email, chat or ticket (French and English)
  • Data entry, database management and quality control
  • Scheduling, inbox management and executive assistant tasks
  • Document processing and compliance checking
  • Reporting and KPI dashboards for operational teams

Frequently asked questions

Because senior profiles make fewer mistakes, require less supervision and handle exceptions autonomously. For tasks that are repetitive but critical (invoicing, order management, customer support), experience matters. A junior profile will require constant checking — a senior profile will flag issues before they become problems.
Our BPO profiles are typically experienced with ERP systems (Odoo, Sage, SAP), CRMs (HubSpot, Salesforce), helpdesk tools (Zendesk, Freshdesk, Intercom), and standard productivity suites (Google Workspace, Microsoft 365). If you use specific tools, we verify compatibility before presenting candidates.
Every profile signs a reinforced NDA before accessing your systems. Accesses are configured with least-privilege principles: the profile only sees what they need to do their job. VPN, secure access and session monitoring are standard. A GDPR-compliant DPA is available on request.

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